ze777's Privacy Policy
Find the full details on how your personal information is collected, stored, and kept secure.
Last Updated: This privacy policy may change at any time. Continued use of the site after changes take effect will be considered as your acceptance of the updated policy.
ze777 places the highest importance on the privacy of users in Bangladesh. When you open an account on our platform, play games, or use any of our services, we collect certain information. This privacy policy explains what types of information we collect, why we collect it, how we use it, and how we keep it secure. This policy applies to all digital services provided by ze777.
Please read this policy carefully. By using our services, you are considered to have consented to the data processing practices described in this policy. If you have any questions or concerns, please contact our support team.
What Information We Collect
ze777 collects only the information needed to provide you with a safe and improved service. The different types of information are described below.
1.1 Personal Identification Information
When registering an account, you provide the following information:
- Full name
- Date of birth (for age verification — only those aged 21 or above may open an account)
- Email address
- Mobile number
- Password (stored in encrypted form)
1.2 Financial Information
To complete transactions, we collect the following information:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
We do not directly store any bank card details. All payments are processed through third-party mobile financial services.
1.3 Technical and Usage-Related Information
While you use the site, our system automatically records certain information:
- IP address and geographic location (down to country and division level)
- Device type, operating system, and browser version
- Date and time of site access (per BST, UTC+6)
- Pages visited and time spent in each section
- Referrer URL (the site you came from)
- Cookie and session data
1.4 Communication-Related Information
When you contact our support team via live chat or email, we retain a record of that conversation. This helps us improve our service quality and provide you with better assistance in the future.
How Information Is Used
ze777 uses the collected information only for the purposes listed below. We never sell your information to third parties.
2.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing transactions — completing deposits and withdrawals
- Correctly applying bonuses and promotions
- Managing the VIP program
- Providing customer support
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring to prevent money laundering and fraud
- Verifying age (confirming 21+)
- Identifying users with multiple accounts or applicable self-exclusion
2.3 Meeting Legal and Regulatory Requirements
Under applicable laws and regulations, we are required to retain certain information. Information may be provided in response to lawful requests from competent authorities.
2.4 Service Improvement and Personalization
- Recommending games based on your preferences
- Making the platform experience smoother and more enjoyable
- Identifying and resolving technical issues
- Testing and implementing new features
2.5 Communication
ze777 may contact you regarding important matters related to your account, transactions, or security. If you do not want promotional communications, you can turn them off from your account settings.
Cookies and Tracking Technologies
ze777 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
3.1 Types of Cookies
- Essential cookies: Required for the core functionality of the site — maintaining login sessions, filling out forms, etc. These cannot be turned off.
- Functionality cookies: Remember your preferences (language, display settings) so you do not have to set them up again on your next visit.
- Analytics cookies: Used to understand how different parts of the site are being used — they do not identify you personally.
- Security cookies: Used to detect fraudulent activity and spam.
3.2 Cookie Controls
You can limit or turn off non-essential cookies through your browser settings. Keep in mind that disabling essential cookies may cause some site features to stop working.
Sharing Information with Third Parties
ze777 does not sell, rent, or exchange your personal information. However, information may be shared with partners in the following limited circumstances:
4.1 Service Provider Partners
We work with third parties for services such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, fraud prevention, and customer support software. These partners may only use information in accordance with our instructions and within the scope of this policy.
4.2 Legal Obligations
We may be required to provide information to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, we will make every legally permissible effort to notify you in advance.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance of any such situation, and the protections of this privacy policy will continue to apply.
Data Security Measures
ze777 employs industry-standard technical and administrative measures to keep your information secure.
5.1 Technical Security
- SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored directly — only its hash value is kept.
- Firewalls and Intrusion Detection Systems: Unauthorized access attempts are detected and blocked.
- Data Backup: Regular encrypted backups are taken.
5.2 Administrative Security
- Only authorized personnel may access sensitive information.
- Staff receive regular privacy and security training.
- Data processing activities are audited internally.
Please note: no party can guarantee complete security on the internet. Use a strong password to keep your account secure and do not share your login details with anyone.
Data Retention Period
ze777 retains your information only for as long as necessary.
- Account-related information: For as long as your account is active and for a defined period after closure to meet legal obligations.
- Financial transaction records: Retained for the long term as required by law.
- Customer support communications: For a defined period to improve support quality and resolve disputes.
- Technical logs: Deleted once the need for security and error analysis has been met.
If you request account closure, we will delete or anonymize any information beyond what is legally required within a reasonable time.
Your Data Rights
ze777 believes you should have full control over your own information. Your rights are outlined below:
7.1 Right of Access
If you would like to know what information we hold about you, you may submit a request to us. We will provide a copy of that information within a reasonable time.
7.2 Right to Rectification
If any of your information is incorrect or you wish to update it, you can make corrections through your account settings or via the support team.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications or other specific purposes. We take such objections very seriously.
7.5 Right to Data Portability
Where technically feasible, we will provide your information in a structured and commonly usable format.
To exercise any of the rights above, please contact our support team. We will verify your identity and fulfill your request as quickly as possible.
Protection of Minors' Information
ze777's services are intended only for those aged 21 or above. We do not knowingly collect personal information from any minor. Age is verified during the account registration process.
If you become aware that a minor has opened an account or provided information on our platform, please contact us. We will close that account and delete the associated information as quickly as possible.
Changes to This Policy
ze777 may update this privacy policy from time to time. For significant changes, we will notify you through one or more of the following methods:
- Displaying a notice on the website
- Sending a message to your registered email
- Requesting acknowledgment of the new policy when you log in to your account
Continued use of ze777 after changes take effect will be considered as your acceptance of the revised policy. You are advised to always read the latest version of this page.
Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your data rights, please contact our support team:
Email: [email protected]
Live Chat: Available 24/7 — support is available in Bengali and English.
We will do our best to respond to your request as quickly as possible. Privacy-related requests are handled with the highest priority.
Alongside this policy, we also recommend reading our Terms and Conditions and Responsible Gaming page.